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Accessibility statement for

This accessibility statement applies to

We have developed this website to ensure that it is usable by everybody, regardless of age or disability. Our site is developed to comply with the Web Content Accessibility Guidelines (WCAG) version 2.1 Level AA and we keep the site under review to improve both its accessibility and usability.

This website is run by Solcom Limited. We have built our website to be accessible with common assistive technologies and different ways of using websites. This means that you can:

  • Navigate the menus and all interactive functionality without a mouse and using assistive technology such as a screen reader.

  • Increase the font size or zoom in on content.

  • Navigate a page using headings throughout our written content. We also use plain English principles to make our content clear and easy to understand.

  • Consume media content with captions or transcripts for videos and audio content.

  • Navigate our websites with assistive technology via embedded landmarks and ARIA functionality.

Our site includes an accessibility theme to improve contrast for the visually impaired.

How accessible this website is

Whilst we have endeavoured to ensure the accessibility of our site, there are some known limitations. These are documented below, along with suggested workarounds, and/or our long-term strategy for addressing these limitations.

The following are some potential problems that we are working to improve:

  • Embedded video and audio players can sometimes be difficult to use with assistive technology.

  • PDFs and documents are uploaded from external sources and may not always be accessible.

  • We aim to provide captions and/or transcripts with all our videos but that might not be available for older videos.

  • We do not provide audio descriptions for videos but aim to provide visual content in alternative formats where possible.

  • When the site is zoomed in, the mobile version of navigation cannot be fully accessed using the keyboard. We are working to address this issue and alternative links to the sections are available in the page footer area.

If you encounter any content that you cannot access, then please contact us and we will provide you with an accessible alternative.

Where we have to make use of third-party resources such as audio and video players to embed content in our website. Wherever possible we will ensure these are conformant.

Feedback and contact information

If you need information on this website in a different format please contact us via:

Our contact us page


Call us on 01983 817000 (UK Office Hours)

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We welcome your feedback on using the Whzan website. If you have experienced any accessibility challenges, please let us know. Your information will help us improve the website for all users. You can contact us via:


Call us on 01983 817000 (UK Office Hours)

Any feedback we receive will be dealt with by our Accessibility Planning Manager and we aim to get back to you within 5 days (if a response is requested).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Solcom Limited is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

Audio and video

We use the YouTube to play multimedia content within pages. The playing of these videos is outside our control.



Downloadable documents and PDFs may not be fully accessible. We are working to ensure those still in use are available in an accessible format.

Web content

No issues reported.

Disproportionate burden

We do not provide audio descriptions for videos as this would be a disproportionate burden to produce and not all video players support the additional audio description track. Where possible we provide visual content in accessible format alongside the video. (WCAG 2.1 success criterion 1.2.5)

Content that’s not within the scope of the accessibility regulations

Audio and video

When videos are hosted on YouTube then automatic captions are available and we aim to improve these where possible. If you encounter a video without captions and need assistance accessing the content, then please get in contact and we will provide a transcript.


Downloadable documents and PDFs published before September 2018 may not be fully accessible. We are working to ensure those still in use are available in an accessible format.

What we’re doing to improve accessibility

Our site is regularly reviewed with manual audits by our Accessibility Consultants and by scans with an automated testing tool. In addition, we carry out user testing that includes users with disabilities. Testing with real users gives us valuable feedback about the real-world accessibility of our site.

Preparation of this accessibility statement

This statement was prepared on 28th September 2021.

This website was last tested on 15th September 2021. The test was carried out by Solcom Limited.

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